Troubleshooting & FAQs Overview
Quick help for resolving common issues and questions when using Lihat.ai.
What This Section Covers
The Troubleshooting & FAQs section is your go-to resource when things don’t go as expected. Whether you're experiencing issues connecting Instagram, automation errors, billing confusion, or general platform questions — this category provides clear answers and quick fixes.
Common Topics You’ll Find
This section is organized into multiple pages, each focused on a specific type of issue:
1. Can’t Connect Instagram?
Step-by-step solutions if your Instagram account fails to connect or becomes disconnected.
2. Automation Not Triggering
Reasons why your DM automations may not be firing as expected, and how to resolve them.
3. Instagram API Limitations
Learn about limitations imposed by Instagram’s API that may affect automation or analytics.
4. Billing Issues
Clarification and resolution steps for billing problems like failed payments, incorrect charges, or invoice requests.
5. Report a Bug
How to report bugs or unexpected behavior directly to the Lihat.ai support team.
When to Use This Section
Visit this section when you:
- Encounter any technical or account-related problems
- Have a general question that isn’t answered elsewhere
- Need guidance on solving common user mistakes
- Are unsure whether an issue is a bug or limitation
Tips for Troubleshooting
- Always ensure your Instagram account is set to Professional (Business or Creator).
- Double-check if your automation keywords are active and published.
- Use the Analytics tab to identify whether DMs are being sent or clicked.
- Keep your browser or app updated to the latest version.
Still Need Help?
If the information in this section doesn’t solve your problem, you can:
- Submit a ticket via Contact Support
- Reach out to us at support@lihat.ai
- Join our community for real-time advice