Can’t Connect Instagram?
Having trouble linking your Instagram account to Lihat.ai? Here’s how to fix it.
If you're experiencing problems while trying to connect your Instagram account to Lihat.ai, don’t worry — it’s often related to permission settings, account type, or session tokens. This guide will walk you through the most common causes and how to fix them.
Before You Start: Checklist
Make sure of the following before trying to connect:
- Your Instagram account is a Professional Account
(Business or Creator — Personal accounts will not work) - Your Instagram account is connected to a Facebook Page
This is a requirement from Meta to allow external integrations. - You are the admin of the connected Facebook Page
- You’re logging in using the same Facebook account that manages your IG Page.
Steps to Reconnect
1. Log out and Re-login
- Log out of Lihat.ai
- Log out of Facebook and Instagram in your browser
- Clear cookies (or use an incognito window)
- Log back into Lihat.ai and attempt connection again
2. Reconnect Facebook Permissions
Sometimes, Meta permissions are not granted properly.
- Go to Facebook Business Integrations
- Find and remove Lihat.ai from the list
- Return to Lihat.ai and reconnect your Instagram
- During the Facebook popup, ensure you grant all requested permissions (do not skip)
3. Convert Your Account to Professional (if needed)
If you’re using a personal IG account:
- Go to Instagram > Settings > Account > Switch to Professional Account
- Choose Creator or Business
- Connect your IG to a Facebook Page (you can create a dummy Page if needed)
Common Error Messages & Fixes
“No Instagram account found”
→ Your IG is likely not connected to a Facebook Page or not a professional account.
“Permissions not granted”
→ You may have skipped or denied Facebook permissions. Reconnect and accept all permissions.
“Session expired”
→ Log out of both Lihat.ai and Facebook, then log back in and retry.
Still Not Working?
Try the following:
- Use another browser or incognito mode
- Make sure your Facebook and Instagram apps are up to date
- Check if Meta Business Suite shows your IG as linked properly
- Contact your page admin if you’re not the page owner
Contact Support
If you’ve gone through all the steps and still can’t connect:
- Email: biz@lihat.ai
- Send us a screenshot of the error message
- Let us know your Instagram handle and browser/device you’re using
We’ll help you get connected ASAP!