Report a Bug
Found something that’s not working? Help us make Lihat.ai better by reporting a bug.
At Lihat.ai, we aim to deliver a seamless and reliable experience — but sometimes, bugs can still happen. Whether it's a glitch in your automation, a display issue, or a broken link, reporting bugs helps us improve the platform for everyone.
This page will guide you on how to identify, document, and report bugs effectively.
What Is Considered a Bug?
A bug is any unexpected behavior or error in the platform that prevents a feature from working as intended.
Examples include:
- Automations not saving properly
- UI elements overlapping or not loading
- Error messages when clicking buttons
- Analytics data not displaying correctly
- Pages freezing or crashing
If you're unsure whether it's a bug or a usage issue, still feel free to report it — we'll help diagnose it.
Before Reporting a Bug
Please try the following first:
- Refresh the page
- Clear your browser cache
- Try on a different browser or device
- Ensure your Instagram account is properly connected
- Double-check that you're using the latest version of your browser
If the issue persists, continue with the steps below.
How to Report a Bug
To help us fix the issue quickly, please include the following in your report:
- Your Account Email – the one used on Lihat.ai
- Bug Description – what happened and what did you expect instead
- Steps to Reproduce – what you did before the bug appeared
- Browser/Device Info – Chrome, Safari, iOS, Windows, etc.
- Screenshots or Screen Recording – visual proof speeds up our process
- Time and Date of Occurrence (if possible)
How to Submit
You can report a bug by:
- Filling out the Bug Report Form in the Help Center
- Sending an email to: biz@lihat.ai
- Subject line: "Bug Report - [Short Description]"
- Or using the in-app Help → Report a Bug button (if available)
What Happens Next?
Once your bug is reported:
- Our support team will acknowledge your report within 1–2 business days
- It will be forwarded to the product or engineering team
- Critical bugs are prioritized in our internal changelog and roadmap
- You may be contacted for additional info or confirmation once resolved
We Appreciate Your Feedback!
Every bug you report helps us build a better platform for the whole Lihat.ai community. Thank you for taking the time to share what’s not working — even small issues make a big difference.