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Billing Issues

Resolve payment, subscription, and invoicing problems on Lihat.ai.

Having trouble with your subscription, payment method, or invoice? This guide walks you through the most common billing issues on Lihat.ai and how to fix them quickly.

Common Billing Problems & How to Fix Them

1. Payment Failed

Your payment may have failed due to:

Expired or invalid credit/debit card
Insufficient funds
Bank or card issuer restrictions
Temporary connection errors

How to fix:

Go to Settings → Billing
Click “Update Payment Method”
Enter a valid card and try again

2. Charged But Didn’t Upgrade

If you’ve been charged but your account still shows as Free:

Log out and log back in
Check if the charge was successful in your billing history
If it still doesn’t update, contact support with proof of payment

3. Duplicate Charges

You should only be charged once per billing cycle.

Possible causes:

Multiple accounts using the same card
Account upgrade was retried after a failed attempt

How to fix:

Check if you accidentally created multiple accounts
Contact us with both email addresses for review
We’ll issue a refund if the charge is proven to be unintentional

4. Unable to Download Invoice

If your invoice won’t load or download:

Try refreshing your browser or using incognito mode
Visit Settings → Billing → Invoices
Still not working? Contact support and we’ll email it to you

5. Didn’t Mean to Subscribe / Forgot to Cancel Free Trial

If your free trial ends and billing is triggered:

Subscriptions auto-renew unless canceled before the end of trial
We’ll consider refund requests on a case-by-case basis
Contact us immediately if it was a mistake

How to Contact Billing Support

If none of the above resolves your issue, reach out to us with:

Your Lihat.ai account email
Screenshot of the charge (if available)
A short description of what happened

📬 Email: biz@lihat.ai
🕒 We respond within 1–2 business days.

Tips to Avoid Future Billing Issues

Set a calendar reminder before your free trial ends
Always double-check your card details before submitting
Use a business email for clearer invoice tracking
Make sure only one user manages billing per team/agency

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